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Contact Us

If you have a question about your account or are looking for a specific product, our Account Managers are ready to assist you. For faster service, please have your full account number available before calling Customer Service. For questions about your credit card, line of credit, or loan accounts please use the phone numbers/addresses below.

Credit Cards

Customer Service

Call toll-free in the U.S. 1.800.655.1491, 24 hours a day, 7 days a week
 
From locations outside the U.S.

Bermuda: 1.800.932.6262

France: 0800-902111

Germany: 0130-81-2195

Spain: 900-98-1272

Switzerland: 0800-89-3297

United Kingdom: 0-800-89-6870

Other (call collect): 1.302.738.5719

 
TDD/TTY for the hearing-impaired 1.800.346.3178
 
Para servicio en español 1.888.462.2378
 
To report your card lost or stolen 1.800.655.1491, 24 hours a day, 7 days a week
 

Make a Payment

Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.

Regular Mail

FIA Card Services

P.O. Box 15019

Wilmington, DE 19850–5019

 
Overnight Delivery

FIA Card Services

Attn: Retail Payment Services

DE5-023-03-02

Christiana III

900 Samoset Drive

Newark, DE 19713

 
Western Union

FIA Card Services

City Code: Clark, DE

We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.

 
Pay-by-Phone

1.888.339.6262

Please be ready to provide your check number, bank routing number (ABA) and checking account number ready when you call.

Payments received by 8 p.m.ET Monday through Saturday are posted the same day.

 
Online - Billpay Choice Visit Online – Billpay Choice. Payments scheduled prior to 11:59 p.m. ET will post today.
 

Disputes

There are two ways to submit credit card disputes.

Phone

To dispute a credit card transaction by phone, please call 1.866.266.0212. Calling does not preserve your billing rights under the Fair Credit Billing Act; however we will investigate your dispute in the same manner.

Before you call, please have your statement on which the disputed charge appears, your receipt from the merchant and any other relevant information relating to the purchase. If possible, please also have the last 4 digits of the reference number available.

Mail

You may contact us in writing at:

FIA Card Services
PO Box 982235
El Paso, TX 79998-2235

Write us as soon as possible. Do not send the notice on or with your payment. In your letter give us the following information:

  • Your name and account number
  • The dollar amount of the suspected error
  • The posting date of the transaction
  • A description of the error and an explanation of why you believe there is an error

Important information for disputed items

Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement where the error appeared. If you believe there is unauthorized use on your account, please contact us immediately.

Many times disputed charges are legitimate charges that customers may not recognize or remember. Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. Often the merchant can answer your questions and easily resolve your dispute. The merchant's phone number may be located on your receipt or billing statement.

One way to check for the credits or to view transaction details is to look at your account statements online.

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Loans and Lines of Credit

Customer Service

Call toll-free in the U.S. 1.800.655.1491 for automated balance, status, and payment information
 
From locations outside the U.S.

Other (call collect): 1.302.738.5719

 
TDD/TTY for the hearing-impaired 1.800.346.3178
 

Make a Payment

Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.

Up-to-Date Payments

FIA Card Services

P.O. Box 15019

Wilmington, DE 19850-5019

 
Overnight Delivery

FIA Card Services

Attn: Retail Payment Services

DE5-023-03-02

Christiana III

900 Samoset Drive

Newark, DE 19713

 
Western Union

FIA Card Services

City Code: Clark, DE

We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.

 
Pay-by-Phone

1.800.848.9233

Remember to have your check number, bank routing number (ABA) and checking account number ready when you call.

Payments received by 8 p.m. ET Monday through Saturday are posted the same day.

 
Online - Billpay Choice Visit Online - Billpay Choice. Payments scheduled prior to 11:59 p.m. ET will post today.
 

Billing Disputes and Written Account Inquiries

Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment. If you have questions about Customer Service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not FIA Card Services. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.

For other inquiries, call our Customer Service phone number above or write to us at:

FIA Card Services
P.O. Box 982237
El Paso, TX 79998-2237